Refund policy

We value customer satisfaction and aim to ensure that you are happy with your purchase. Please read our return and refund policy carefully before placing an order.

1. Unboxing Video Requirement

To ensure faster resolution of any issues, we kindly request all customers to take a video while unboxing their order. This will help us quickly process any returns, refunds, or exchanges.

2. Eligibility for Return

  • You must contact us via email at sparescart97@gmail.com within 48 hours of receiving your product to initiate a return or refund.
  • Items can only be returned if they are in their original condition, with original packaging and the invoice intact.
  • Used or damaged products (except for manufacturer defects) are not eligible for a refund or exchange.
  • Certain items, such as spark plugs, oils, and lubricants, are non-returnable and non-exchangeable.

3. Defective or Faulty Products

  • If you receive a defective or faulty product, please take photos or videos and email them to us at sparescart97@gmail.com.
  • We will offer a replacement or refund once confirmed.
  • You will be responsible for the shipping costs to return the item. If a refund is approved, the cost of return shipping will be deducted from your refund.

4. Order Cancellations and Modifications

  • You can cancel or modify your order before it has been shipped.
  • Once the order is marked as "Order Processed" or "Shipped," it cannot be modified or canceled.
  • If you made a mistake in placing your order, contact us immediately at sparescart97@gmail.com, and we will assist in correcting your order before it ships.

5. Return Process

  • To initiate a return, email us at sparescart97@gmail.com with the following details:
    • Order number
    • Proof of purchase
    • Unboxing video
  • Products must be in new, unused condition and include all original packaging, labels, and tags.
  • Once we receive your returned item, we will inspect it within 24 hours and notify you of the approval or rejection of your refund.

6. Non-Returnable and Non-Refundable Situations

We will not accept returns or process refunds if:

  • The item is returned after 2 days of delivery.
  • The product is used, damaged, or missing parts for reasons not due to our error.
  • Spark plugs, oils, and lubricants cannot be returned or exchanged.

7. Refunds

  • Once your return is approved and the product is inspected, we will process your refund.
  • Refunds typically take 5-7 business days to reflect in your account.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

8. Shipping for Returns

  • Customers are responsible for paying the shipping costs for returning products.
  • Please do not return items directly to the manufacturer. We will not be responsible for any such returns.

If you have any further questions, feel free to reach out to us at sparescart97@gmail.com. We are here to assist you!